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October 20


How to Pick a Good Service Advisor

Presented by: Jim Anderson, Shop Owner, Anderson Automotive

The front is the face of your shop. Learn some great concepts that can help you pick your next sales superstar!

Social Media Myths: The Truth is in the Conversions

Presented by: Chris Scully, Client Advocate, Management Success

There are so many elements to social media that it can be overwhelming. How do you know which strategies produce the best return on your investment? This informative and engaging class will teach you everything you need to know (and maybe a few things you shouldn’t know) about social media marketing. You will discover:

  • Common misconceptions about social media
  • Best social media practices for shop owners
  • How to implement campaigns in your shop that convert to sales

Optimize Sales in Your Shop with Consumer Financing

Presented by: Eric Braeckel, AVP – Sales/Relationship Management, Synchrony Financial

Getting the keys can be made easier with proper credit options in place. Eric from Synchrony Financial shares informative insights and actionable, easy-to-implement next steps that will help you maximize your business with credit. His experience working directly with shop owners to grow sales, combined with his engaging presentation style make this message educational, informative and entertaining. Key takeaways include:

  • Basic requirements of consumer financing
  • Various credit options that are available to your shop
  • Actionable steps to help improve your bottom line

5 Straightforward Tips to Improve the Recruiting and Hiring of Qualified Technicians

Presented by: Jim Merle, Group Publisher, Babcox Media

Finding technicians isn’t necessarily the challenge. Hiring and retaining qualified technicians is the real test. Classroom discussion will focus on real-world tips to improve a shop owner’s hiring methods in order to recruit, entice, hire and keep new talent. We will focus on how to take a shop’s hiring practices to the next level. Key takeaways from this workshop include:

  • Keywords to include in a job description that will help attract the right candidates
  • “Red flags” that could indicate the candidate is not the right fit
  • Retention methods that are proven to keep your team productive and motivated

Selling the Difficult Customer

Presented by: Larry Monroe, Client Advocate, Management Success

In a perfect world, all of your customers would trust the information that you are presenting to them and accept your estimates without contest. From your service advisor, to your technicians and even to you, the aftermath of a tough customer is a ripple effect. While you can’t control your customer’s attitude, you can control your response. These productive steps will help you improve your communication and get the keys — even with the toughest customers. This session will teach you:

  • How to identify the possible communication barriers and effective solutions to overcome them
  • The power of empathizing – learn how to remove emotion from the situation and carefully listen to their point-of-view
  • Essential verbal and non-verbal communication skills that will shift the atmosphere of your conversation and help close the sale


601 W McKinley Ave
Pomona, CA 91768 United States


Management Success

Who's Attending

90 people are attending TRACK “C”

  • John Eaned
  • Lynn Eanes
  • Mike
  • DJ Gibson
  • Sophia Esparza
  • Sam uli
  • Howard DeVore
  • Stacy Conner
  • Jake Vonic
  • Dean Thomas
  • Carmen granato
  • Roxanne Doche
  • Shawn Kline
  • Highland Park Automotive
  • Steve Galyen
  • Danielle Schrage
  • John Mason
  • Jennifer Miles
  • Kara Tharp
  • Brian Notte
  • bradley miquelon
  • Brian Nelson
  • Andres Perez
  • Souk Sithammavong
  • steve Stroup
  • Larry Paris
  • Shelley Watson
  • Bill Olson
  • Marcelle Hoiland
  • Eddie Lawrence
  • Kevin Baxter
  • Rich Gregg
  • Shawn Seabolt
  • Ted Ostronic
  • Pedro Salazar
  • Vanessa Concepcion
  • Greg Sardinha
  • Buck Monson
  • Gloria Hammack
  • Ryan Ogden
  • Baki Ates
  • Oscar Barreto
  • Wally Babb
  • Jennifer & Cody Cowden
  • Mike Owen
  • Gary Ellis
  • Brennan Earhart
  • Lauren Meisler
  • Neway Redia
  • Chris Williams
  • paul Dmitriyev
  • Joseph Talamantes
  • Deborah Entwistle
  • Dusty Kubly
  • Leticia Valdez
  • Load all attendees


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